Signals · DISC-style profiles

See the communication patterns
shaping your real calls.

Use the insight to adapt your own approach, or help managers coach each agent with more context.

Start solo or find the right configuration for your team.

How it's built

Built from real conversation patterns, not a one-time questionnaire.

Signals analyzes how you open conversations, respond to pushback, listen, and close, using behavioral patterns from recorded calls rather than self-reported answers.

It gets the full picture

Your profile is built out of the calls you already made. Your call history offers a useful view of how your communication style shows up in real selling situations.

Signals uses a DISC-style framework to describe observable communication patterns

The report uses familiar DISC-style dimensions: directness, expressiveness, steadiness, and precision. These dimensions make communication patterns easier to understand.

It evolves with you

Unlike a one-time questionnaire, Signals can reflect patterns in more recent conversations. It reads the calls you made this month, so if you've been working on being more direct, it shows up.

What it reads

Four dimensions of communication style.

Signals represents each communication dimension on a 0–100 scale, showing where recent conversation patterns fall on a spectrum. Because "you're a D" doesn't tell you much but knowing exactly how direct, expressive, steady, and precise you sound on real calls does.

The label provides context. The evidence behind it is what matters.

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D
Directness Reflective to direct
I
Expressiveness Reserved to outgoing
S
Pace Dynamic to steady
C
Decision style Pioneering to precise
The report

Understand your communication patterns, review the evidence, and apply the insight.

Most agents go their whole career without ever seeing how they actually sell. Your profile shows you in three parts, and every one of them earns its place on your next call.

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01 · Overview

Your communication profile.

A concise summary of observable communication patterns, strengths, and potential blind spots drawn from recent calls. Each insight includes a confidence indicator and links to the calls that informed it.

SC
The Calm Service Coordinator

Calm and service-first. Keeps conversations steady, gathers facts, and always sets the next step.

Core motivator Clarity and forward motion
0%
Avoids Guessing and speculation
0%
Steadiness · 82/100 ✦ 4 calls cited

De-escalation and patience under conflict. "Of course. I'm so sorry, give me one second."

Conscientiousness · 74/100 ✦ 3 calls cited
02 · Reasoning

Why it says that.

Each insight is supported by patterns and cited moments from recorded conversations. Every dimension gets a score, and every score cites the real calls behind it. Click a citation and listen to the moment it came from.

03 · Recommendations

How to adapt your approach.

The profile ends with a short list of changes written for your style, aimed at your patterns. Each one comes with the exact words to try on your next call.

Open with a role-and-value frame "My job is to get the details and connect you with the right local agent today."
Promise the callback with a time on it "If there's no update by 2:00, I will call you back with status."
For the agent

Useful as soon as enough call data is available.

This isn't a report you read once and file away. It goes to work on your very next call.

See how you land

Signals helps agents compare their intended communication style with patterns that appear in their recorded conversations.

Lean into your strength

Stop borrowing another agent's style. Identify communication strengths you can use more consistently.

Get your talk track

Use Signals to shape a positioning statement that fits your natural communication style.

Know when to flex

Learn when to adapt your pacing, detail level, and directness to the conversation in front of you.

A
Alondra SC · The Calm Service Coordinator
Her talk track

"Hi, I'm Alondra. My job is to keep your move simple and calm. I'll ask the right questions, give you a clear next step, and put it in writing so you always know what's happening and when. I won't guess with your money. If I'm not certain about something, I'll find the answer and get it to you fast. No pressure, no runaround. Just steady hands on the biggest purchase you'll make."

Use it in your listing presentation, buyer consult, site bio, or voicemail.

Help every manager coach with more context.

Signals gives leaders a clearer view of how an agent communicates and how coaching may be received. The insights are grounded in observable patterns from recorded conversations.

For team leaders and sales managers

Adapt coaching delivery to each agent's communication style.

Managers often default to a single coaching approach, even when agents respond differently to feedback. Signals shows you how each person takes feedback, so the same standard lands on everyone.

Based on observed communication patterns in recorded calls
Shilo cites the call sources
Built on real estate conversations
It surfaces patterns that may be hard to notice in the moment
MT
Marcus T. The Precise Driver
DC
How to coach him
Lead with the number. A warm preamble reads as hedging to Marcus.
One behavior per meeting. He'll act on a single specific upgrade, not a list.
For agents who respond well to direct feedback, lead with one specific behavior and a clear next action.

Beyond the 1-on-1.

Six more ways real estate teams are using Signals.

Use communication preferences as one input when considering lead assignment

An investor who wants numbers in ninety seconds and a first-time buyer who needs their hand held are two different conversations. A stronger agent-client communication fit may improve the customer experience.

Consider communication styles when pairing mentors and new agents

Often the better pairing is the style the new agent can actually absorb. A high-Direct veteran mentoring a highly reflective new hire usually ends with both of them frustrated.

Structure each 1-on-1 differently

Some agents want the number and five minutes. Others need to talk around a problem before they can name it. Same meeting length, completely different shape.

Diagnose feedback that didn't land

You gave two agents identical feedback. One ran with it, one shut down. That wasn't attitude. Review both communication profiles and the underlying call evidence to understand why feedback may have landed differently.

Defuse friction between two agents

Communication-style differences can contribute to misunderstanding. Profiles can provide a neutral starting point for discussion.

Get better at the hard conversations

The price reduction talk. The underperformance talk. Those are where delivery matters most, and where managers default hardest to their own style.

See Signals for Your Team

We'll help design the right coaching, permissions, workflow, and rollout for your organization.

Signals supports coaching conversations by surfacing observable communication patterns in recorded calls. It is not a clinical assessment and is not a substitute for fair, consistent, manager-led performance practices or legal/compliance guidance.

Integrations

Shilo plugs into the tools you already use.

Setup takes about 5 minutes. After setup, Shilo analyzes supported recorded calls automatically and delivers insights in your workflow. You just make your calls and the feedback shows up.

See all integrations Don't see yours? Tell us. That's usually how the next one gets built.
Follow Up Boss
BoldTrail
Lofty
CINC
Sierra Interactive
GoHighLevel
Sure Send
Questions

How Signals works

The things team leaders and agents ask before they try it.

Yes. Same four dimensions, same two-letter type. We didn’t invent a framework and we don’t think you need a new one. The difference is the input: a DISC assessment asks you 40 questions about yourself. Signals reads hundreds of your live calls, scores each dimension out of 100, and cites the conversations behind every finding. Signals uses a familiar DISC-style map, but draws on recorded conversation patterns rather than questionnaire responses. (We're not affiliated with DISC and nobody pays us to use it.)

Signals typically needs roughly 10 recorded calls before it can generate an initial profile. Confidence increases as more relevant conversations are analyzed.

Yes, and that's a feature. It reads your recent conversations, so if you've been deliberately working on something it will show up. Unlike a one-time questionnaire, Signals can reflect patterns in more recent conversations.

Every trait cites the calls it came from. Click through and listen to yourself doing the thing. If you think it’s wrong about something, that’s the fastest way to find out.

If an insight does not seem accurate, review the cited calls first, then flag the finding for review. It's worth telling us, because that's how the model gets better.

On a team account, yes. It’s what lets them coach you in a way that actually lands. On a solo account there’s nobody else on it.

Signals

See the communication patterns shaping your real calls.

Not how you'd describe yourself. Not how you were on the day you took the test. How you land on the people you're trying to win, read off the calls you already made.

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